Features

Listed below are the key features of CruxSupport

• Web-based – can be accessed anywhere
• Fully database powered, all fields stored in the database for simple amendments
• Ticket booking system for support requests
• Comments section for each ticket with admin only comments
• Ability to progress a ticket for appointment booking
• Full appointment diary, with length of appointment, opening times and number of appointments per slot all selected via admin section
• Simple calendar to easily view free appointment slots and 1 click booking
• Email updates for any changes to tickers/bookings
• Capture of basic system information for IT companies
• Full customer database with search function and a list of recent tickets
• Admin bookings section where system administrators can view and print upcoming appointments including selecting by technician.
• Full admin search engine with ability to search from any field
• Simple, easy to use interface
• Full installer for hosting on own system
• Favicon support
• Database prefix for multiple installations
• MD5 Password for security
• Password reset option